Support
Write to us and a person reads it, not a queue.
Write to us
Send anything: a question, something that broke, a feature your family needs, or a request about your data.
hello@embertree.appAnswers go out within two business days.
What helps us answer faster
- The phone or browser you were using.
- What you were doing, and what happened instead.
- Roughly when it happened.
Is it just me?
If the app will not load at all, it is worth trying again in a few minutes before writing: a deploy takes the site down for under a minute.
Your family's data
Deleting your account, exporting what you have written, or removing a relative's details: write to the same address and say so. The privacy policy explains what we hold and for how long.